Common questions.

Yes. Sign-in is required to install any skill, paid or free — partly so we can record your license, partly so the buyer-side protections (download history, watermarking, review eligibility) actually attach to your purchase. Sign-up takes 30 seconds via Google, email, or SSO.

Any major credit or debit card, processed by Stripe. We don't store your card details — Stripe holds them. Receipts go to the email on your account.

Yes. Each seller may list one free skill at a time as a sample of their work. Each buyer may install up to 2 free skills total across all authors over the lifetime of their account. Free skills follow the same review and license-recording flow as paid ones.

Skills are immediately downloadable; once delivered, you have full access to the licensed content. Refunds are not offered on buyer request. Two carveouts: (1) if Counsel Commons™ removes a skill for cause — advice overreach, IP claim, accuracy issue, security issue, or seller ToS violation — every prior buyer is automatically refunded; (2) an author may voluntarily issue a partial or full refund through the feedback channel. Full policy in our Terms.

Your access stays — the skill remains in your library at the version that was live when the refund landed. You can keep using that version indefinitely. But per Terms, taking any refund (partial or full) means you're no longer entitled to future versions of that skill. Your library entry freezes at the version you have now; auto-update, version pinning, and the version picker disable for that purchase. If a later version matters, you'd need to repurchase. This rule is platform-set — authors don't have the option to grant future versions with a refund.

Sign in and head to your Library. Each purchase has a runtime picker (Claude Code, ChatGPT, Cursor, etc.) and tailored install instructions for the tool you choose.

Skills run wherever you can paste a system prompt or load custom instructions. The runtime picker offers:

• Claude Code, Claude.com chat (Anthropic)
• ChatGPT Custom GPT, ChatGPT chat (OpenAI)
• Gemini Gem (Google)
• Cursor, Windsurf (provider-mixed code editors)
• Ollama, LM Studio (local / open-weight)

Each skill discloses which providers its author actually tested on. Untested combinations are flagged so you know they're outside the author's certification.

No. The license is non-transferable: you may install, run, use the outputs in your firm's workflow, and adapt the skill for internal use, but redistribution or resale is prohibited. Every downloaded bundle is watermarked with your purchase ID, so leaks are traceable.

Pick a different runtime in the dropdown — install steps update automatically. If your tool isn't listed, the skill may not be tested for it; check the “Compatible models” section on the skill page to see which providers the author claimed they tested on.

We store bundles in your library as a convenience but make no guaranty on retention. The recommendation: when you purchase a skill, download the bundle for your selected runtime and save it to your firm's tooling location (a Git repo, shared drive, knowledge-management system). Treat your library entry as a pointer rather than a vault. The license you bought is yours regardless of whether the bundle stays available for re-download. See Terms §07.

Anytime after your first download — but most buyers wait a couple of days to actually use the skill. We send a reminder email two days after your first download so the review reflects real experience, not first-impression noise.

Reviews show your first name and last initial (e.g., “Sarah K.”) plus the role you select on the form (Legal Operations, Finance, IT, Marketing & BD, HR, Executive, or your own custom role). Your full name and email aren't shown publicly. The review form tells you exactly how it will appear before you submit.

Use the buyer-feedback channel from your Library. The author has 7 days to respond — they can ship a fix, offer a workaround, refund you, or explain the limitation. If you're unsatisfied with their response (or they don't respond), you can escalate the thread to Counsel Commons™ moderators. Persistent quality issues can result in skill removal, which auto-refunds every prior buyer.

Yes. Counsel Commons™ reserves the right to remove reviews that attack the author personally, evaluate the skill outside the limitations of its stated use, contain client-confidential information, or appear to be coordinated review-manipulation. We don't edit reviews — we either keep them as written or remove them entirely. Authors are encouraged to publicly respond to reviews they disagree with rather than ask for them to be removed. See our Terms §06 for the full policy.

To whichever LLM provider you choose to run the skill on. Counsel Commons servers don't see your inputs or outputs — that's the BYO-key model. How your provider handles those inputs (training, retention, data routing) depends on your plan with that provider. Free / consumer tiers often allow training; enterprise / API tiers typically don't. Check your provider's policy and your plan settings before sending firm-confidential, client-confidential, or privileged information.

No. Skills run in your environment against your own LLM API keys. We see what you give us at signup and during purchases (account info, billing, download metadata) — never the inputs you pass to a skill or the outputs the skill produces.

Two options, depending on how the seller registered with Stripe Connect:

• Personal name (default):first name and last initial (e.g., “Sarah K.”), drawn from the seller's account display name.
• Business name (verified-business sellers only): the legal entity name Stripe verified during Connect KYC (e.g., “Acme Legal Solutions LLC”). Sellers can flip between personal and business display from their seller page after Stripe verifies them as a company.

We don't allow free-text vanity names — only what Stripe actually KYC'd. That's the buyer-protection guarantee: every skill has a real legal counterparty you could pursue if needed.